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Paducah Water is in the process of upgrading all standard meters in our service area with cellular technology. These new meters will offer you, our customer, the benefit of viewing your water usage at your convenience with 24/7 access. You will also have other useful tools for water management at your fingertips. 

What Is EyeOnWater®?

EyeOnWater® is the software PW uses to access water consumption information from a cell-read meter. Each EyeOnWater® meter is equipped with a compatible cellular endpoint that gathers water usage data and transmits this data to the Cloud where it can then be accessed by customers and PW staff. 

How Does the EyeOnWater® Portal Work?

By activating an EyeOnWater® account, customers can log into the portal to set leak alerts, view usage trends and check account status information, all in a secure cyber platform. The EyeOnWater® portal lets customers and PW staff view the same usage data. This will allow us to better assist you! 

Do I Have a Cell-Read Meter? Can I Use the EyeOnWater® Portal?

  • Not sure if your meter has been upgraded? Call our office at 270-442-2746 and a Customer Service Representative will confirm your meter status. 
  • If your meter has been upgraded, please follow this link to access the EyeOnWater® portal. 
  • If your meter has not yet been upgraded, we appreciate your patience. You will receive notification from PW once the upgrade is complete, along with portal instructions. 

For questions about EyeOnWater® call PW at 270-442-2746.