Paying Your Bill

Our online account system is more convenient than ever! Register for an online account to view your current bill, make payments, enroll in e-billing, select paperless billing and view your consumption history.

Registration for the online system will require your Paducah Water account number, which is located on the top right portion of your bill. Or you may call customer service at 270-442-2746 if you need assistance with registration.

If your water service has been disconnected please DO NOT use the automated telephone or online payment systems. Contact our office to make the payment required to have your water service restored.


Have your customer account number and customer's last name or business name.


Payment Drop Boxes – Kroger on Irvin Cobb Drive (south side), the shopping center on Hinkleville Road across from Hancock Fabrics, South Fork Lighting in Lone Oak, the former West McCracken Water District office on Ogden Landing Road, and beside the front entrance of our Business Office .  

U.S. Mail – use the envelope enclosed with your bill or mail your payment to P. O. Box 2477, Paducah, KY 42002-2477.

Direct Debit – have your payment drafted from your bank account each month when it’s due.

Phone – Call 270-442-2746 and select Option 1. Have your PW account number handy!

In Person – at our Business Office, 1800 North 8th Street.