Leak Alerts

EOW

HOW TO SET A LEAK ALERT ON YOUR COMPUTER

To set a Leak Alert, use a supported web browser to go to https://eyeonwater.com, sign in and do the following: 

1

Click the Set Leak Alert button in the upper left corner. The Alert Configuration Wizard for your meter will open. 

2

Set the expected flow type for your meter by choosing Intermittent Flow. (Continuous flow is virtually never expected in homes, so we advise against choosing this option.) 

3

Click the right arrow to move to the next step.

4

Set a maximum flow threshold (PW recommends 1 gallon per hour). An alert will be sent when flow exceeds that threshold for 24 consecutive hours. 

5

Click the right arrow to move to the next step or click the left arrow to go back one step. 

6

In the Add Email box, type the email address of the person you want to receive alert notifications and click the plus (+) sign. Repeat this step for all the emails addresses you want an alert sent to.

7

To have leak alerts delivered via text to your mobile device, enter the phone number as an email address in the format supported by your service provider. Find that information, along with more information on setting leak alerts, by clicking here. 

For questions about EyeOnWater® call PW at 270-442-2746.