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Paducah Water is Making Changes

What is PW doing?

For many years, Paducah Water has read most meters in our service area every 60 days. So, each time we read your meter, there were two months of water usage. However, instead of sending you a bill every two months, we divided your two-month reading in half in order to send you a bill monthly, hence the names "First Half Bill" and "Second Half Bill."

In April 2020, PW will begin the process of converting to 30-day reading and billing in the Reidland and Massac areas, along with certain neighborhoods within the city limits. This change will prove beneficial to our customers because:

  1. Readings will be more current, allowing you to see any changes in water usage much sooner. This is especially helpful in the event of a water leak on your property.
  2. Having one bill per reading will be easier to understand.

What happens next? 

The transition from 60-day to 30-day reading and billing will require PW to “catch up” your final Second Half Bill. When we read your meter in April*, you will receive a bill for water used from March to April. Around the same time, your Second Half Bill for water used January to March will come due. PW wants to make this transition a simple one. So, rather than including the entire Second Half Bill on your April bill, those charges will be divided over six months (i.e. if your second half bill is $60.00, an additional $10.00 will be included on your regular monthly bill for the next 6 months).

*The Massac Area will begin in May.

What if I have questions?

We are very excited to offer 30-day reading and billing to our customers! As always, we are here to help. If you have any questions, please call our Customer Service Department at 270-442-2746. You may also email us at info@pwwky.com, or visit our website at www.pwwky.com to submit your questions on our web Contact Form. We certainly appreciate your patience and understanding during this transition.