Water usage above the seasonal average at a residence or business could be a sign of a leak. In such cases, Paducah Water will review a customer’s account to determine eligibility for a leak adjustment. Leak adjustments are allowed once every twelve months and no adjustment will be provided until the customer submits proof that the leak has been repaired. Acceptable documentation of repair includes a plumber’s invoice or receipts of purchase for repair materials. Documentation must include the date repaired, materials used and the location of the leak in the plumbing system.

The adjustment will be figured at the Customer Service Supervisor’s discretion based on the customer’s seasonal average usage. PW will grant up to 50% of the water usage and 100% of the sewer costs above the customer’s seasonal average and give an adjustment for that cost. The customer will be responsible for any remaining charges.

PW will adjust a customer’s water bill due to a leak based on the following circumstances:

• The leak was within an underground water service line between the meter and exterior of the structure.
• The leak was within the building and was due to a ruptured line or similar sudden release of water.
  
  

EXCEPTIONS:

• Leak adjustments will not be provided for structures less than one year old. The contractor should be held responsible for plumbing issues within the first year after construction.
• No adjustments will be made for excess water usage due to vandalism, theft of services, or when a leak was not repaired in a timely manner.
• Adjustments will not be given for excess water usage due to commode leaks, dripping faucets, or irrigation system leaks.

• Adjustments are not made for allowing water to run to prevent water lines from freezing. Please make sure pipes are insulated properly.
• No adjustments will be made for leaks in buildings that have no heat available during the winter months.