DID YOU KNOW?
    • PW has a long tradition of excellence in water quality. We have been providing high-quality and reliable water service to our customers since 1885. Today, PW provides a safe, abundant supply of water to its more than 26,000 service connections in Paducah and McCracken County, and parts of Graves and Marshall Counties.
Water Quality
  • Information on the Paducah system is available by calling the Ohio River Valley Water Sanitation Commission (ORSANCO) at 513/231-7719 or by visiting their website at www.orsanco.org. A Source Water Assessment and Protection Plan Susceptibility Analysis and Protection Recommendations for McCracken County is complete and available for inspection at the Purchase Area Development District office at 270/247-7171.
NEW CUSTOMER SERVICE SYSTEM
  • As of December lst, Paducah Water has installed a new customer service system that we believe will enhance our ability to serve you. This system will improve our efficiency and allow us to provide you with more accurate and timely information.
  • More information here...

Quick Facts:

  • PW has a long tradition of excellence in water quality.

  • Providing high-quality, reliable water service since 1885.

  • Someone is filling a glass of cool, refreshing water every hour of every day.

 

 

Service Area Map link

 


There are a number of signs that a toilet needs repair. The best thing to do if you even suspect a toilet leak is to fix it! Ignoring the problem can cost you a lot of money in the long run. See the video above to learn how to test for toilet leaks.

 

Phone

Welcome to Paducah Water...

...the Clear, Clean Choice for water in Paducah/McCracken County and beyond. Here you will find helpful information about our services and more.

 

If at anytime you have questions, just click on here for more information. Or, drop us a note at: P.O. Box 2377 Paducah, KY 42002-2377 Or call us at 270/442-2746.

 

Customer Service

Please note: Effective February 4, 2013 the Paducah Water Business Office is now located at 1800 North 8th Street, Paducah, KY 42001. Please mail correspondence to our new address or use the PO Box below!!!

 

Our customer service representatives are available to answer your questions Monday through Friday, 7:30 a.m. to 4:00 p.m., at our office, 1800 North 8th Street.

 

For general information, send us an e-mail at Customer Service. Or, drop us a note at: P. O. Box 2377 Paducah, KY 42002-2377

 


Paying Your Bill

PW strives to make bill payment as convenient as possible. You have several options to pay your bill:

By Direct Debit:

Automatically deducted from your checking account on the due date.

By Mail:

Using return envelopes provided by Paducah Water.

PW Offices:

1800 North 8th Street, between 7:30 a.m. and 4 p.m., Monday through Friday.

At Any Payment Drop Box:

Located at the Dollar General Store in Reidland, the former Gore's Supermarket in Lone Oak,  Kroger  on Paducah's South Side, across from Hancock Fabrics on Hinkleville Road.

Drive Up Window:

Drive through service windows at Paducah Power System or Jackson Purchase Energy during their normal business hours.

Pay Online:

Site Under Construction: Our online payment system is down temporarily while we are changing to a new format. We apologize for this inconvenience. If you need to pay your bill please feel free to call us at 270-442-2746 and use our automated telephone payment system. When the new system is operational you will be asked to create a new user name and password. Thank you for your patience during this process.

Drop Box Moved to New Location:

The Paducah Water payment drop box formerly located in West Park Village was moved to a new location. It is now in the parking lot of the shopping center across from Hancock Fabrics, 3790 Hinkleville Road.

Drop Box Moved to New Location:

You may also call in your payments by dialing (270) 442-2746 at any time. Our automated phone system will allow you to pay by phone 24/7!

Business Office New Location:

The Paducah Water Business Office is now located at 1800 North 8th Street, Paducah, KY 42001. We moved the payment drop box from our former office to the Paducah/McCracken County Library. The box  is located next to the book return box at the rear of the building.