Water Quality
  • - Long tradition of excellence in water quality
  • - High-quality and reliable water service
  • - Providing safe, abundant water supply
  • - More than 22,000 service connections
  • - Committed to keeping you informed

Quick Facts:

  • PW has a long tradition of excellence in water quality.

  • Providing high-quality, reliable water service since 1885.

  • Someone is filling a glass of cool, refreshing water every hour of every day.

Pay Online: Customer Login

 

NOTE:

If you are within two days of being disconnected for non-payment, you must pay at the Paducah Water office or drop it in the payment box in the parking lot at the Paducah Water office to avoid disconnection.

 

Phone

Welcome to Paducah Water...

...the Clear, Clean Choice for water in Paducah/McCracken County and beyond. Here you will find helpful information about our services and more.

 

If at anytime you have questions, just click on here for more information. Or, drop us a note at: P.O. Box 2377 Paducah, KY 42002-2377 Or call us at 270/442-2746.

 

Customer Service

Our customer service representatives are available to answer your questions Monday through Friday, 7:30 a.m. to 4:00 p.m., at our office, 401 Washington Street.

 

For general information, send us an e-mail at Customer Service. Or, drop us a note at: P. O. Box 2377 Paducah, KY 42002-2377

 


Paying Your Bill

PW strives to make bill payment as convenient as possible. You have several options to pay your bill:

  • By Direct Debit

    By Direct Debit:

    Automatically deducted from your checking account on the due date.

  • Payment by Mail

    By Mail:

    Using return envelopes provided by Paducah Water.

  • Paducah Water Offices

    PW Offices:

    401 Washington Street between 7:30 a.m. and 4 p.m., Monday through Friday.

  • Payment at Dropbox

    At Any Payment
    Drop Box:

    Located at the Dollar General Store in Reidland, the former Gore's Supermarket in Lone Oak, the Kroger Supermarket on Paducah's South Side, next to Paducah Bank's ATM at West Park Village, and in the parking lot at the Paducah Water offices at 401 Washington Street

  • Payment Drive Up Window

    Drive Up Window:

    Drive through service windows at Paducah Power System or Jackson Purchase Energy during their normal business hours.

  • Pay Online

    Pay Online:

    Customer Account Login
    (Accepting Visa & Mastercard)

  • Call in Payment

    Call In Your Payment:

    You may also call in your payments by dialing (270) 442-2746 during normal business hours.