DID YOU KNOW?
    • PW has a long tradition of excellence in water quality. We have been providing high-quality and reliable water service to our customers since 1885. Today, PW provides a safe, abundant supply of water to its more than 26,000 service connections in Paducah and McCracken County, and parts of Graves and Marshall Counties.
Water Quality
  • Information on the Paducah system is available by calling the Ohio River Valley Water Sanitation Commission (ORSANCO) at 513/231-7719 or by visiting their website at www.orsanco.org. A Source Water Assessment and Protection Plan Susceptibility Analysis and Protection Recommendations for McCracken County is complete and available for inspection at the Purchase Area Development District office at 270/247-7171.
NEW CUSTOMER SERVICE SYSTEM
  • As of December lst, Paducah Water has installed a new customer service system that we believe will enhance our ability to serve you. This system will improve our efficiency and allow us to provide you with more accurate and timely information.
  • More information here...

If your water service is in danger of interruption due to nonpayment, PW will generate an automated phone call to the phone number listed on your account. The call states that you should contact our business office to make a payment in order to avoid disconnection. You can always call our office to make a payment but at no time will PW call you and request your credit card number over the phone. Customers may also pay online at www.pwwky.com. Please note PW does not charge payment processing fees for payments made on our website or via our automated phone system!

 

 

Service Area Map link

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There are a number of signs that a toilet needs repair. The best thing to do if you even suspect a toilet leak is to fix it! Ignoring the problem can cost you a lot of money in the long run. See the video above to learn how to test for toilet leaks.

Phone

Welcome to Paducah Water...

...the Clear, Clean Choice for water in Paducah/McCracken County and beyond. Here you will find helpful information about our services and more.

 

If at anytime you have questions, just click on here for more information. Or, drop us a note at: P.O. Box 2377 Paducah, KY 42002-2377 Or call us at 270/442-2746.

 

Customer Service

The Paducah Water Business Office is located at 1800 North 8th Street, Paducah, KY 42001. Please mail correspondence to this address or use the PO Box below.

 

Our customer service representatives are available to answer your questions Monday through Friday, 7:30 a.m. to 4:00 p.m., at our office, 1800 North 8th Street.

 

For general information, send us an e-mail at Customer Service. Or, drop us a note at: P. O. Box 2377 Paducah, KY 42002-2377

 


Paying Your Bill

PLEASE NOTE: As of December 15th, the Reidland Dollar General store and the library drop box locations will no longer be available.

PW strives to make bill payment as convenient as possible. You have several options to pay your bill:

By Direct Debit:

Automatically deducted from your checking account on the due date.

By Mail:

Using return envelopes provided by Paducah Water.

PW Offices:

1800 North 8th Street, between 7:30 a.m. and 4 p.m., Monday through Friday.

At Any Payment Drop Box:

Located at the the former Gore's Supermarket in Lone Oak,  Kroger  on Paducah's South Side, across from Hancock Fabrics on Hinkleville Road.

Drive Up Window:

Drive through service windows at Paducah Power System or Jackson Purchase Energy during their normal business hours.

Pay Online:

Click here to pay
your bill online.

Drop Box Moved to New Location:

The Paducah Water payment drop box formerly located in West Park Village was moved to a new location. It is now in the parking lot of the shopping center across from Hancock Fabrics, 3790 Hinkleville Road.

Automated Phone System:

You may also call in your payments by dialing (270) 442-2746 at any time. Our automated phone system will allow you to pay by phone 24/7!

Business Office Location:

The Paducah Water Business Office is located at 1800 North 8th Street.