The Clear, Clean Choice for water in Paducah/McCracken County and beyond. Here you will find helpful information about who we are and what we do. In addition to providing service to our more than 29,000 customers, PW plays an important role in community and economic development. We believe that as members of our community, we all must work to enhance the quality of life in our region.
The Paducah Water Business Office is located at 1800 North 8th Street, Paducah, KY 42001. Please mail correspondence to this address or use the Post Office Box below.
Our customer service representatives are available to answer your questions Monday through Friday, 7:30 a.m. to 4:00 p.m. Call us at 270-442-2746 or stop by our business office. For after hours emergencies, call the number above.
For general information, send us an e-mail at Customer Service. Or, drop us a note at: P. O. Box 2377 Paducah, KY 42002-2377. Please allow two business days for email replies.
How to Test a Toilet for Leaks
There are a number of signs that a toilet needs repair. The best thing to do if you even suspect a toilet leak is to fix it! Ignoring the problem can cost you a lot of money in the long run. See the video above to learn how to test for toilet leaks.
Our online account system is more convenient than ever!
Register for an online account to view your current bill, make payments, enroll in e-billing, select paperless billing and view your consumption history.
Registration for the online system will require your Paducah Water account number, which is located on the top right portion of your bill. Or you may call customer service at 270-442-2746 if you need assistance with registration.
If your water service has been disconnected please DO NOT use the automated telephone or online payment systems. Contact our office to make the payment required to have your water service restored.
Your payment will be deducted from your checking account on the due date.
Use the return envelope enclosed with your PW bill.
DRIVE UP WINDOW
Use the drive through service window at Paducah Power System during their normal business hours (CASH/CHECK ONLY). Please have your PW bill with you!
Payment drop boxes are located at Southfork Lighting in Lone Oak, Kroger on Paducah’s South Side, the former West McCracken Water District office on Ogden Landing Road, and at Kroger on Park Avenue. We also have a drop box in front of the PW business office for your convenience.
Pay in person at our office at 1800 North 8th Street, between the hours of 7:30 a.m. and 4 p.m., Monday through Friday.
You may also call in your payment by dialing 270-442-2746 at any time. Our automated phone system will allow you to pay by phone 24/7!
Recognizing the distinct and unyielding human need for water, Paducah Water holds as its fundamental mission the supply of high-quality drinking water to its customers in Paducah and McCracken, Graves, and Marshall Counties. In order to meet this mandate, resources will be devoted to the treatment, storage, and distribution of water. Paducah Water is further committed to the delivery of water at the most economic cost possible and to the advancement of local economic development through the promotion and sale of a reliable supply of water.
Paducah Water is a municipally owned water treatment and distribution utility. We have served Paducah, McCracken County and the surrounding area for more than 130 years by providing clean, clear water. Our treatment facility can produce nearly 20 million gallons of water per day and consistently meets or beats state regulatory requirements for water treatment.
