Closed Memorial Day
PW will be closed Monday, May 30th in observance of Memorial Day to remember and honor.
Paducah Water has an Automated Telephone Payment Processing System.

With this system customers can pay their bills 24 hours a day, 7 days a week! Just call (270) 442-2746 and follow the prompts. *If your service has been disconnected for non-payment DO NOT pay via the automated system. Please pay in the office or talk with a Customer Service Representative on the phone in order to pay the correct amount and have service restored in a timely manner.*
DIRECT DEBIT
Avoid card transaction convenience fees by enrolling in Direct Debit. Have your monthly payment drafted from your checking account on the due date. Enjoy the hassle-free convenience of Direct Debit!
Did You Know
PW has a long tradition of excellence in water quality. We have been providing high-quality, reliable water service to our customers since 1885. Today, PW provides a safe, abundant supply of water to its more than 29,000 service connections in Paducah and McCracken County, and parts of Graves and Marshall Counties.
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Welcome to Paducah Water

The Clear, Clean Choice for water in Paducah/McCracken County and beyond. Here you will find helpful information about who we are and what we do. In addition to providing service to our more than 29,000 customers, PW plays an important role in community and economic development. We believe that as members of our community, we all must work to enhance the quality of life in our region.  

CUSTOMER SERVICE

The Paducah Water Business Office is located at 1800 North 8th Street, Paducah, KY 42001. Please mail correspondence to this address or use the Post Office Box below.

Our customer service representatives are available to answer your questions Monday through Friday, 7:30 a.m. to 4:00 p.m. Call us at 270-442-2746 or stop by our business office.

For general information, send us an e-mail at Customer Service. Or, drop us a note at: P. O. Box 2377 Paducah, KY 42002-2377.

HOMEOWNERS or PROS

How to Test a Toilet for Leaks

Play Video

There are a number of signs that a toilet needs repair. The best thing to do if you even suspect a toilet leak is to fix it! Ignoring the problem can cost you a lot of money in the long run. See the video above to learn how to test for toilet leaks.

Paying Your Bill

PAY ONLINE

Our online account system is more convenient than ever!

Register for an online account to view your current bill, make payments, enroll in e-billing, select paperless billing and view your consumption history.

Registration for the online system will require your Paducah Water account number, which is located on the top right portion of your bill. Or you may call customer service at 270-442-2746 if you need assistance with registration.

If your water service has been disconnected please DO NOT use the automated telephone or online payment systems. Contact our office to make the payment required to have your water service restored.

DIRECT DEBIT
Your payment will be deducted from your checking account on the due date.

U.S. MAIL
Use the return envelope enclosed with your PW bill.

DRIVE UP WINDOW
Use the drive through service window at Paducah Power System during their normal business hours (CASH/CHECK ONLY). Please have your PW bill with you!

PAYMENT DROP BOX
Payment drop boxes are located at Southfork Lighting  in Lone Oak, Kroger on Paducah’s South Side, the former West McCracken Water District office on Ogden Landing Road, and across from Hancock Fabrics on Hinkleville Road. We also have a drop box in front of the PW business office for your convenience. 

PW BUSINESS OFFICE
Pay in person at our office at 1800 North 8th Street, between the hours of 7:30 a.m. and 4 p.m., Monday through Friday.

AUTOMATED PHONE SYSTEM
You may also call in your payment by dialing 270-442-2746 at any time. Our automated phone system will allow you to pay by phone 24/7!