Customer Service

Our customer service representatives are available to answer your questions Monday through Friday, 7:30 a.m. to 4:00 p.m., at our office, 1800 North 8th Street. For general information, send us an e-mail at Customer Service. Or, drop us a note at: P. O. Box 2377 Paducah, KY 42002-2377.

Your Utility Services Bill

Customers of PW receive a statement every 28 - 32 days listing their charges for the previous billing period. This bill includes PW water service, but it is much more than a PW bill. As a convenience for our customers, your bill may include other charges where applicable:

a. Sewer service from the Joint Sewer Agency or JoAnn Estates Utilities, Inc., Marshall Ridge Subdivision, and Marshall County Environmental Sewer Service

b. Solid waste service from the City of Paducah

These charges are collected and passed on to the appropriate agency. If these organizations were forced to add their own billing and collection departments, it would only duplicate efforts and increase everyone's costs. Below is a sample Utility Services bill. You may obtain more information on any item by pointing to it.


For an interactive view of your PW statement, review the following...


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