Customer Service

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Our customer service representatives are available to answer your questions Monday through Friday, 7:30 a.m. to 4:00 p.m., at our office, 401 Washington Street. For general information, send us an e-mail at Customer Service. Or, drop us a note at: P. O. Box 2377 Paducah, KY 42002-2377.


Paying Your Bill

1PW strives to make bill payment as convenient as possible. You have several options to pay your bill.

• By direct debit automatically deducted from your checking account on the due date

• Online

• Phone

• By mail, using return envelopes provided by PW

• In person, at:

- Any of our drive-by payment boxes located at the Dollar General Store in Reidland, the former Gore's Supermarket in Lone Oak, the Kroger Supermarket on Paducah's South Side, next to Paducah Bank's ATM at West Park Village, and in the parking lot at the PW offices at 401 Washington Street

- The drive through service windows at Paducah Power System or Jackson Purchase Energy during their normal business hours

- The PW offices at 401 Washington Street between 7:30 a.m. and 4 p.m., Monday through Friday

We currently only accept VISA and MASTERCARD.

 

Note: If you are within two days of being disconnected for non-payment, you must pay at the PW office or drop it in the payment box in the parking lot at the PW office to avoid disconnection.