• PW has a long tradition of excellence in water quality. We have been providing high-quality and reliable water service to our customers since 1885. Today, PW provides a safe, abundant supply of water to its more than 26,000 service connections in Paducah and McCracken County, and parts of Graves and Marshall Counties.

Riverbank Filtration

Paducah Water currently draws water directly from the Ohio River using a screen located below the river surface. Our water treatment system is therefore subject to fluctuating river conditions such as sediment, microorganisms, zebra mussels, debris, contaminants, etc.



Service Area Map link
Display any content here, from text, images, to rich HTML. Use the close link to dismiss the box. Click the close box to dismiss it.

There are a number of signs that a toilet needs repair. The best thing to do if you even suspect a toilet leak is to fix it! Ignoring the problem can cost you a lot of money in the long run. See the video above to learn how to test for toilet leaks.


Welcome to Paducah Water...

...the Clear, Clean Choice for water in Paducah/McCracken County and beyond. Here you will find helpful information about our services and more.


If at anytime you have questions, just click on here for more information. Or, drop us a note at: P.O. Box 2377 Paducah, KY 42002-2377 Or call us at 270/442-2746.


Customer Service

The Paducah Water Business Office is located at 1800 North 8th Street, Paducah, KY 42001. Please mail correspondence to this address or use the PO Box below.


Our customer service representatives are available to answer your questions Monday through Friday, 7:30 a.m. to 4:00 p.m., at our office, 1800 North 8th Street.


For general information, send us an e-mail at Customer Service. Or, drop us a note at: P. O. Box 2377 Paducah, KY 42002-2377


Paying Your Bill

PW strives to make bill payment as convenient as possible. You have several options to pay your bill:

By Direct Debit:

Automatically deducted from your checking account on the due date. Enroll here.

By Mail:

Using return envelopes provided by Paducah Water.

At the PW Business Office:

1800 North 8th Street, between 7:30 a.m. and 4 p.m., Monday through Friday. There is also a payment drop box in front of our office for your convenience. 

At Any Payment Drop Box:

Located at Southfork Lighting (formerly Gore's Supermarket) in Lone Oak,  Kroger on Paducah's South Side, and across from Hancock Fabrics on Hinkleville Road.

Drive Up Window:

Drive through service window at Paducah Power System during their normal business hours. PLEASE NOTE: Effective January 1, 2019, Jackson Purchase Energy will no longer accept Paducah Water payments!!

Pay Online:

Click here to pay
your bill online.

Automated Phone System:

You may also call in your payments by dialing (270) 442-2746 at any time. SELECT OPTION 1. Our automated phone system will allow you to pay by phone 24/7!