To apply for service, come to our office, 401 Washington Street, at least 1 (one) business day before service is needed. We require that you show photo identification and give your Social Security Number along with other information. Complete the "Application for New Address" form and give it to our customer service representative along with your photo identification and other information as needed. A $25 service fee will be added to your first bill. At this time, PW does not require a deposit.
Customers of PW receive a statement every 28 - 32 days listing their charges for the previous billing period. This bill includes PW water service, but it is much more than a PW bill. As a convenience for our customers, your bill may include other charges where applicable:
a. Sewer service from the Joint Sewer Agency or JoAnn Estates Utilities, Inc. and Marshall Ridge Subdivision
b. Solid waste service from the City of Paducah
These charges are collected and passed on to the appropriate agency. If these organizations were forced to add their own billing and collection departments, it would only duplicate efforts and increase everyone's costs. Below is a sample Utility Services bill. You may obtain more information on any item by pointing to it.
PW strives to make bill payment as convenient as possible. You have several options to pay your bill.
• By direct debit automatically deducted from your checking account on the due date
• Online
• Phone
• By mail, using return envelopes provided by PW
• In person, at:
- Any of our drive-by payment boxes located at the Dollar General Store in Reidland, the former Gore's Supermarket in Lone Oak, the Kroger Supermarket on Paducah's South Side, next to Paducah Bank's ATM at West Park Village, and in the parking lot at the PW offices at 401 Washington Street
- The drive through service windows at Paducah Power System or Jackson Purchase Energy during their normal business hours
- The PW offices at 401 Washington Street between 7:30 a.m. and 4 p.m., Monday through Friday
We currently only accept VISA and MASTERCARD.
Note: If you are within two days of being disconnected for non-payment, you must pay at the PW office or drop it in the payment box in the parking lot at the PW office to avoid disconnection.
Paducah Water FeesLeak Procedures
Paducah Water will review a customer's account when he or she experiences usage above their seasonal average due to a leak. At PW discretion, an adjustment can be made once in a twelve month period of time for a complete billing period because of a leak. No adjustment can be made until the customer provides proof that the leak has been repaired. Proof can be provided in the form of a plumber's invoice for repairs or receipts from the customer for materials purchased to repair the leak. Evidence must include date repaired, materials used, and location of the leak in the customers plumbing system.
PW will adjust a customer's water bill due to a leak based on the following circumstances:
1. The leak was within an underground water service line between the meter and exterior of a building.
2. The leak was within the building and was due to a ruptured line or similar sudden release of water.
3. The leak was within the building, and, in the opinion of the General Manager or Customer Service Supervisor, was at a location where the leak would not have reasonably been discovered if the building were occupied.
4. Proper precautions must have been taken to prevent the plumbing from freezing. No adjustments will be made for leaks in buildings that have no heat available during the winter months.
The adjustment will be figured at the Customer Service Supervisor's discretion based on the customer's seasonal average usage. PW will grant up to 50% of the water usage and 100% of the sewer costs above the customer's seasonal average and give an adjustment for that cost. The customer will be responsible for any remaining charges.
Water adjustments will not be made for new buildings less than one year old. The contractor should be responsible for the first year after completion. No adjustments will be made for excess water usage due to vandalism, theft of service, or when a leak was not repaired in a timely manner. Adjustments will not be given for excess water usage due to commode leaks, dripping faucets, or allowing water to run to prevent water lines from freezing (this could be accomplished with adequate insulation)..
