Customer Service

Our customer service representatives are available to answer your questions Monday through Friday, 7:30 a.m. to 4:00 p.m., at our office, 1800 North 8th Street. For general information, send us an e-mail at Customer Service. Or, drop us a note at: P. O. Box 2377 Paducah, KY 42002-2377.

Applying for Service

To apply for service, come to our office, 1800 North 8th Street, at least 1 (one) business day before service is needed. We require that you show photo identification and give your Social Security Number along with other information. Complete the "Application for New Address" form and give it to our customer service representative along with your photo identification and other information as needed. A $30 service fee will be added to your first bill. At this time, PW does not require a deposit.


Online Application options: